Shipping policy

WHERE WE SHIP FROM

All orders are shipped from our warehouse in Melbourne, Australia.

Orders are processed Monday–Friday (9:00am–4:45pm AEST) and Saturday (9:00am–11:45am AEST), excluding public holidays.

Orders are dispatched the next business day after payment is confirmed, unless otherwise stated (pre-orders or same-day dispatch).

Once your order ships, you’ll receive a tracking number via email.

AUSTRALIA SHIPPING 🇦🇺

Standard Shipping — FREE
Metro: 2–5 business days
Regional: 3–7 business days

Express Shipping — $20 AUD
Metro: 1–2 business days
Regional: 2–3 business days

Jump the Queue / Priority Dispatch — $30 AUD
Fast-tracked processing + express delivery
Estimated 1–2 business days

Express is the fastest option available. If you need it urgently, choose Express or Priority Dispatch at checkout.

SAME DAY DISPATCH

Orders placed with Same Day Dispatch must be completed between 9am–5pm AEST (public holidays excluded).

Orders placed outside this window will be dispatched the next business day.

INTERNATIONAL SHIPPING 

We ship worldwide. All international orders are fully tracked.

Delivery times vary depending on destination and local postal services.

New Zealand 🇳🇿

Standard: 5–10 business days
Express: 3–6 business days

United States 🇺🇸

Standard: 7–14 business days
Express: 4–8 business days

US orders include applicable tariffs.

United Kingdom 🇬🇧

Standard: 8–16 business days
Express: 5–10 business days

UK customs may apply VAT or clearance fees.

Rest of World 

Standard: 10–20 business days
Express: 6–12 business days

Remote or rural locations may take longer.

CUSTOMS, DUTIES & TAXES

Customs duties, VAT, and import fees are not included in shipping prices (except for US orders where tariffs are included).

These charges are set by local authorities and are the responsibility of the customer. We do not collect or control these fees.

If customs charges are declined and the parcel is returned to us, a store credit will be issued. Any return fees charged to us will be deducted from the credit amount.

SPLIT SHIPPING / PRE-ORDERS

If your order includes both in-stock and pre-order items, your order will be held and shipped together unless Split Shipping is selected at checkout.

With Split Shipping:

  • In-stock items ship immediately

  • Pre-order items ship separately once available

Pre-orders cannot be cancelled once placed.

DELIVERY & AUTHORITY

If you are not available at delivery:

  • Australian orders may be redirected to a local post office for collection with photo ID

  • Some parcels may require a signature and will not be left unattended

Once an order is marked as delivered, responsibility transfers to the customer.

We are not responsible for:

  • Lost or stolen packages

  • Delays caused by carriers or customs

  • Incorrect shipping addresses provided at checkout

Orders returned as undeliverable due to incorrect address details will be processed as a return.

ORDER TRACKING

Once your order leaves our warehouse, you will receive a tracking email.

Please allow up to 48 hours (Monday–Saturday) for tracking details to update.
If you haven’t received your tracking email, check your junk/spam folder.

IMPORTANT NOTES

  • Delivery times are estimates only

  • Weekends and public holidays are not included

  • Customs delays are beyond our control

  • We do not operate on public holidays